Re: Email action not getting triggered in service desk

Hi Jain,

In solution Manager 7.1,please use the SMIN transaction for incident management.

Please check the below link for SMIN email configuration.

Incident Management and Change Request Management: E-Mail functionality in SAP Solution Manager 7.1

Please check the below link for new Transaction Types in SAP Solution Manager 7.1

ITSM & ChaRM

https://websmp204.sap-ag.de/~sapdownload/011000358700000911492011E/

Rg,

Karthik